In order to pre-register a round/score, which is then returned for handicapping purposes, you need to be within close proximity of the club. If you are outside of those parameters you will see the following screenshot example showing an error message. Note: No score intent will be created.
If you are within close proximity of the club the error could be due to not having your location settings enabled for either the MyEG application and/or your device, therefore we were unable to automatically determine your location for scorecard download.
There are two potential places in which you can check whether your location settings are turned on:
- Firstly, at device level
- For an Android device: open 'Settings' and navigate to 'Location', and make sure that this is enabled.
- For an iPhone: open ‘Settings’ then ‘Privacy’, and make sure Location Services is set to ‘On’
- Secondly, in the app
- For an Android device: open 'Settings' and navigate to 'Apps'. Select 'MyEG' app, select 'Permissions' and enable location settings.
- For an iPhone: open ‘Settings’ and navigate to the list of apps. Select ‘MyEG’ app, switch ‘Location’ to ‘While Using the App’, and if available switch on ‘Precise Location’.
Or, when you are next able to re-attempt the score entry via the MyEG app, if you open google maps it sometimes has not relocated exactly to where you are, so you may not be in the proximity of the course that you are trying to put a card in for. We have found that in some cases this resolves the location issue.
Lastly, if you have recently been overseas please check that your date/time settings have reverted back to GMT/BST. This can, on occasion, keep the relevant time zones from abroad which may prevent the app from working correctly.