Why have I received an email about an incomplete score?
If you register your intention to submit a score but don’t complete it on the same day, you may receive an automatic email from England Golf. In some cases, a penalty score may also be added to your handicap record.
Your club’s Handicap Committee is responsible for maintaining your handicap record and is your first point of contact if you have any questions about an incomplete score or penalty score.
How do I make sure my score is completed?
You should complete your score using the same method you used to register your round:
- If you registered your round in MyEG, complete it in MyEG.
- If your round was registered through your club’s software, complete it through the club’s software.
If your club enters the score for you, they’ll also need to remove the original score intent from your record through the WHS™ Platform. This helps prevent a penalty score from being applied.
What should I do if I’ve received an email about an incomplete score or a penalty score?
If you’ve received an email about an incomplete score intent or a penalty score has been added to your record, contact your club’s Handicap Committee first.
They can look into what has happened and check your handicap record. If they need further support, they can contact their County Advisor.
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